Refund policy
Return and Refund Policy for Cheesie Munchies
At Cheesie Munchies, we are dedicated to ensuring your utmost satisfaction with every gourmet, gluten-free cheesy snack we deliver. We understand the importance of receiving products in perfect condition, and while we do not offer returns or refunds, we are committed to rectifying any issues through our exchange policy.
Exchange Policy:
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Eligibility for Exchange: Exchanges are only available for items that are defective or damaged upon delivery. If you encounter any issues with your order, please reach out to us within 24 hours of delivery to be eligible for an exchange.
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Reporting an Issue: To initiate an exchange, please contact our customer service with your order number, a detailed description of the problem, and clear photographs of the defective or damaged item. This will enable us to understand the issue and proceed with the exchange process.
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Process and Timeline for Exchange: Upon receiving your exchange request and after the approval process, we will ensure that a replacement is dispatched and delivered to you within 7 days from the time of reporting. Our team will keep you updated on the status of your exchange through email.
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Exchange Shipping Costs: Cheesie Munchies will bear the shipping costs for returning the defective or damaged item and for delivering the replacement to you.
Additional Information:
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Our exchange policy is designed to address issues related to defective or damaged items and does not extend to dissatisfaction with taste preferences or minor imperfections that do not affect the overall quality of the product.
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We advise customers to inspect their orders upon receipt and follow storage instructions to maintain the quality and integrity of our products.